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Testimonials
  • Quotation mark

    Thank you so much for all your help and effort in selling 10 Church Walk for us!. With best wishes. ... Read More

  • Kaye and Cat, Melksham, September 2011. View all testimonials

Client Testimonials

Client Testimonials

Love Karen & Joan, Southbrook Road. June 2017

Dear Nigel

Please thank everyone who helped sell our property.  You all worked really hard, and we are so pleased.  Love Karen & Joan, Southbrook Road.

July 2017, Gordon & Sue Jeffries, Broughton Gifford

Dear Nigel & To all at Lock & Key, Thank your team for all the hard work in selling 120 The Street.

Ken and Helen Pavey, Pembroke Road, Melksham, May 2017

Another happy client selling through Lock and Key!

 

Thank you, Nigel

for all the work that you and your team have put into this sale. We have been very impressed by your efficiency.

God bless.

 

Dave Tyson, King Alfred Street, Chippenham, MAY 2017

I would like to say what a pleasure it has been dealing with Lock and Key lettings.

The professional manner we were always dealt along with the friendly nature of Den Grossett and the rest of team was exceptional and always put you at ease when searching properties or questions on your existing home.

If you were looking to rent out your home or rent a home then Lock and Key are the Agents you need to go to.

Attentive and a great attitude I have no hesitation in recommending Lock and Key as the "GO TO" Property Agents for the South West.


Kind Regards

Dave Tyson

What our customers say

marchtest

Ucheha Sempai, Kennilworth Gardens, Melksham - January 2017

Dear all,

Lock & Key are very friendly people. Truly committed to their clients, and they go the extra mile.

Ucheha Sempai, Kennilworth Gardens, Melksham - January 2017

Rebecca Goddard, The Old Mead, Atworth, December 2016

"Thank you for all your help with our recent house purchase. The team have been great to deal with - helpful, friendly, constructive and efficient from the first viewing through to completion.  We felt that you dealt with us as individuals and were always there to help with any query. You have really helped to make what can otherwise be a stressful experience a very positive one.  We would definitely recommend you."

Best wishes,

Rebecca Goddard, The Old Mead, Atworth, December 2016

Jess Haddrell, Primrose Drive, November 2016

Hi Nigel and team,

Just wanted to say a big thanks for the sale of 57 Primrose Drive, you made the move as amusing and and as stress free as it could of been, it was so nice knowing you would always get back to us and not having to chase for responses.  Julie was efficient and prompt with our queries and with Amanda's enthusiasm, humour and passion she could sell any house! We loved how she suggested ways you could modify houses and she was so friendly and funny. She often went the extra mile for us and worked late doing viewings or ringing us after her finish time to ensure we got the best selling price possible, even on a Saturday night .

Many thanks, Jess Haddrell, Primrose Drive, Melksham

Bev Harris, Belvedere Road :-) November 2016

Over the moon with the customer service from Lock and Key. I cannot recommend them enough. If you want a good estate agent that actually cares, then go no further.
Fab Team

Ron & Gabrielle Harris, Purlpit, Atworth, October 2016

Dear Nigel We write to let you know that contracts have been signed between the buyers and ourselves, and we will complete on 3rd November! We would like to thank you and your wonderful team for enabling this sale to happen. You were able to arrange many viewings of our village property, which were by appointment. The feedback was always immediate. Julie and Amanda were very professional, friendly and competent, and a pleasure to work with. Any queries to you or them were responded to on the same day. Our buyers commented on how helpful Amanda had been in their decision to buy. We appreciated how helpful she was to us, even to giving us her mobile number! Selling a house is very stressful but all of you at Lock and Key made it as stress free as possible for us. We would highly recommend " Lock and Key" and wish you continued success. With best wishes, Ron & Gabrielle Harris, Purlpit, Atworth, October 2016

Mr O.Sanghera, Yewstock Crescent, September 2016

Dear Nigel

I would just like to thank you and the team for the service I receive from you at Lock & Key is second to none.  Lock & Key are always very courteous, informative and above all, a caring team and offer excellent communication. Your thorough reports, responsiveness and friendliness, allows a Landlord like me make the right decisions.  You guys are the best Letting Agency team I've come across in Wiltshire. I would highly recommend you to anyone who's thinking about Selling or Letting.

M Demkiv, Burnett Close, September 2016

After using another local estate agent and having no buyers on my property, lock and key were recommended to me so I decided to give them a go. They sold my house straight away to the first viewer GREAT RESULT! I would recommend nigel and his team without reservation as in my opinion it's the towns leading estate agent.

Stan Smith Avon Road, September 2016

Hi Julie, thank you to all for your help in the sale and purchase of our properties. 

We appreciate everything you have done for us.

Mrs Veronika Joy, Marigold Close, August 2016

To all staff at Lock and Key

I am writing to express my thanks for the exceptional service I received when selling my property, in particular to Julie and Amanda. Our house sale seemed quite straight forward at the outset, but we were not prepared for twists and turns, ups and downs of buying and selling property! Although the process was long, Amanda and Julie worked tirelessly to ensure a positive outcome. Both Julie and Amanda have a very professional manner, but also take the time to build a good rapport and relationship with clients, where they are listened to and feel valued. We are so pleased that we chose Lock and Key to market our property and wholeheartedly recommend them to others.

Thank you for all your assistance and support.

Ms Paola van Boon” Holt, August 2016

"My Grade II Listed cottage needs constant TLC… and I needed responsible tenants and effective property management, as I live abroad. It didn’t take me long to realise I’d made the right choice with Lock and Key, as the lettings department is a professional and caring team. From their thorough reports to their responsiveness and friendliness, they’re the best property manager team I’ve come across in Wiltshire and Somerset.

Thank you Faye, Alison and Tanya for all your good work!

Deborah Gogarty, Snarlton Lane, August 2016

Hi Nigel,  the team at Lock & Key have been great. Clear, no nonsense communications mixed with realism, sensitivity and a big dollop of good humour made getting our house to market a stress-free experience.   Thank you!

Debbie Evans, Bradley View, Seend, June 2016

Many thanks to you and your team for your help in marketing and selling my property.  The teams local knowledge and experience shone through, and something I was secretly dreading has turned into a quick, efficient process.

 

Mr & Mrs Griffiths, Harebell Way, Devizes April 2016

 We can't believe how quickly it all happened. We asked Nigel to sell our house on the Monday, and by the Friday we had a full asking price offer. The energy and enthusiasm of the team was incredible. They lined up a whole string of viewings and within 22 hours of it being listed, we had the offer. Excellent service.

Jayne and Sue, The Street, Broughton Gifford, April 2016

thank-you

Hi Nigel

Just wanted to say how pleased we are with Lock & Key. You seem to be able to combine a sensitive spirituality with an enthusiastic professionalism to, in our case, sell our property in under two weeks. We were impressed with your plans and strategies which you laid out for selling our house and how you implemented them. We were amazed at how hard you and your team worked and how they impressed us with the number of viewings which were organised in that short space of time. Thanks again, Jayne and Sue

P.S. Wanted to also thank you, Julie and Amanda for looking after the cat and his litter tray. Douggie really appreciated it.

Mrs K Jarvis, Scotland Road, March 2016

Nigel and team,

Having experienced appalling service from a neighbouring Letting Agent, I decided to put my house up for sale using Lock&Key.  Living overseas, I expected it to be a drama from start to finish, but I couldn’t have been more wrong!  The service I received was very swift, courteous, informative and accommodating.  The house was in the process of being decorated but required carpets throughout and Nigel recommended a local firm, who also proved to be reliable and accommodating.  The house was subsequently sold on first viewing and at the full asking price; what more could anyone ask for?  Hopefully the rest of the sale will go just as smoothly now!

Thankyou Nigel, you have restored my faith in estate agents and given me a light at the end of my tunnel.

Clare & Mark Macdonald – Crawley, Berryfield Park March 2016

Dear Nigel, Faye & Team

We are writing to thank you all.  Firstly for looking after ourselves as landlords for the past 6 years, always at the end of the phone or email, incredibly efficient at sorting out any issues (who’s going to forget the bells in the loft?!)

And secondly Nigel for when the home came to sell getting it on the market quickly and buyer found within two weeks.  We would not hesitate in recommending you at any time.

Many, many thanks,

Clare & Mark Macdonald – Crawley,  Berryfield Park March 2016

Laurence Bailey, Wellesley Close, March 2016

I would just like to put in writing a big thank you for all your help in selling my home.

I bought the house from you many years ago which went through seamlessly and since then you have let out my property and managed the daily running of the property, organising new tenants and arranging any repairs that needed to be done.

Due to my change in circumstances I put my house on the market last week and within a week you marketed the property and sold it for the full asking price!

Thank you for your professionalism and hopefully we can do more business together in the future.

Kind regards, Laurence Bailey

Ian Tucker, Kenley Close, Bowerhill, March 2016

I just wanted to thank you for all your help and professional advice so far in marketing my property in Melksham, which all being well has been sold to the first viewer!  One thing I must really mention is the prompt manner in which you return all my calls, very rare in this day!  You have been a pleasure to deal with.

King regards

Ian Tucker

Dave Thompson, Cranesbill Road, Melksham, February 2016

thanks1"All together Lock and Key as a team have been absolutely fantastic in selling my property. From the beginning they have been quick, stress free and very professional. Like a well oiled machine I cannot fault Lock and Key and I will definitely be recommending them, Thank you"

Mr & Mrs Jones, Mitchell Drive, Bowerhill, February 2016

I'd like to say "Lock and Key have given us an exceptional service in selling our home, from start to finish the process has been faultless!"
Thank you Mr & Mrs Jones, Mitchell Drive, Bowerhill, February 2016

John & Helen Guymer, Westlands Lane, January 2016

many thanks

 

Dear Nigel, we would like to thank Lock & Key for all the hard work you put in to sell our house in Beanacre.  We appreciated the number of times you, accompanied the viewings, advertised it in the local papers, and your own glossy supplement, not just on Rightmove. So we thank you very much for achieving our sale.

Andy Walsh, Cranesbill Road, Melksham, January 2016

We would like to thank everyone at Lock and Key for their help and support during the purchase of our new house. It helped enormously that we could rely on the whole team throughout the process. I would not hesitate to recommend Lock and Key. Thanks again.

 

January 2016

Mr & Mrs Evans, Old Road, Beanarce Novemeber 2015

Dear Nigel

The Lock and Key team worked rapidly to bring our house to market. The house pictures, specifications, physical boards and advertising/marketing was up quickly.  The staff conducting the viewings were friendly and professional, providing feedback every step of the way and we sold our house one week later!

We have no hesitation in recommending Lock & Key to anyone looking to sell.  Thank You, ,

November 2015

Ann Fernandez, Corfe Road November 2015

Wow, what a team, house on market sold within a day and a lovely friendly experience, what more could you ask.

Thank you Nigel and team.

 

Richard Tottle, Semington, October 2015

thank-you4

We had a very positive experience of Lock & Key when we bought our house through them, so had no hesitation in seeking them out when we decided to sell. Nigel and his colleagues were most helpful and sensitive to our needs throughout the process and importantly kept the viewings coming. Pleasant, friendly and efficient would sum it up and we are more than happy to recommend L & K to anyone looking to put their house on the market.

 

 

Peter Ricketts Daisy Close, Melksham - September 2015

thank-you

 

 

 

We are very pleased with the service provided by Lock & Key in selling our house we are ecstatic we gave them instruction to market our house. They were very assertive throughout the whole process and intelligent in how they marketed our property helping to get us a quick sale at a very good price. It all happened very quick it was only on the market for a day before we received a very good offer which we accepted happily, Lock & Key really did a marvellous job.

Kay King, Hawthorn Road, Melksham - August 2015

Thank you both so much for all you did to sell Mum’s house & for being so kind & understanding over her situation.

She seems very happy & her neighbours have been very friendly.

Thanks again. Best Wishes

Mrs Paxton, Savernake Avenue, Melksham. August 2015

Dear Jan ,

 

Just a little note to say how wonderful you all have been , so efficient , and reliable . Mum has settled in well with her 36 box’s .

 

Many thanks , will come and visit you when I am next in UK.  If anyone is ever in need of a bit of sun in Spain , let me know . ...

 

Lots of love , thanks again you have been fantastic , I will always recommend Lock & Key . 

 

 

Charlie Gale, Bournemouth, July 2015

thank-you3Dear Jan you have done a brilliant job with my property at The Stocks, Seend Cleeve and have been very helpful in organising the remedial works needed. Can you cover Warminster too?, it would seem we could do with some good agents in this area !?

 

Karen Gooch, Semington Road, Melksham, July 2015

thank-you4Lock and Key were quick and efficient in finding me suitable tenants for my property.  It was a straight forward process and as a first time landlord they were able to point me in the correct direction with all the things that needed to be sorted before the tenants moved in.

Mr and Mrs Ricketts, Birch Grove, Melksham, June 2015

Another satisfied customer!

Ricketts June2015

Michael Auty,June 2015

We had a very positive experience  of Lock & Key when we bought our house through them three years ago, so had no hesitation in seeking them out when we decided to sell. Julie and her colleagues were most helpful and sensitive to our needs throughout the process and importantly kept the viewings coming. Pleasant, friendly and efficient would sum it up and we are more than happy to recommend them to anyone looking to put their house on the market.

Dan Kennedy, Woodrow Road, Melksham, June 2015

thank-you4I would like to just say how fantastic the service has been from Lock&Key! We have been kept informed at every stage of the process so far and when ever we have a question there is always someone available to help. Amanda has been amazing! She has been great to work with and seems to love our house as much as we do. Overall Lock&Key are a very professional and friendly business to work with and I would recommend to anyone looking to buy or sell.

Peter Nunn, Seend Cleeve, June 2015

many thanks

Nigel came to look at the house we were selling the same day that we contacted him and gave us good advice about selling it. When the house eventually went on the market, we recieved three offers within six days, and accepted one for the asking price. We were surprised and delighted by how quickly it all happened.

Clare Williamson, Semington May 2015

thank-you2

Hi just wanted to send you all an email to say thank you so much for everything you did to help me find the right property and THEN most importantly continue to support me in my quest for getting my purchase in Semington through to completion, keeping on top of the lawyers is always a challenge and very stressful at times but the whole Lock & Key team were a fantastic support. We moved in properly on Saturday, it's amazing...our dream home. You will have to pop in for a glass of fizz on my sun terrace! Happy Days!

Andrea Scothern, Edith Marsh, April 2015

Many thanks

Dear Lock and Key - We'd like to say a huge thank you for selling our property so quickly. The whole process was completed seamlessly from the time we decided to sell until moving into our new home - all in less than 7 weeks! We found the staff to be very professional and efficient and felt that they did their utmost to get the best outcome for us.  We definitely recommend your agency to any potential sellers. Best Wishes, Andrea and Steve

 

.

Kevin Whatley, Berkshire Green, March 2015

Hello Amanda,

I would also like to take this opportunity of thanking you for your support and professionalism during this house purchase, and making it as stress-free from your perspective as anyone could reasonably expect.

Kevin Whatley, Fleet Manager, Avon Tyres Motorsport

George Wadman, Littleton Panell, February 2015

many thanks

Nigel,

Just a note to thank you for the work L&K is doing to sell the property.

"The help and personal involvement of Nigel and his staff has resulted in a 'Sold STC' result within 6 weeks of putting the property on the market.   The communication from Lock & Key has been excellent and is appreciated. We would encourage sellers and buyers to consider this local firm."

Pam Green, Strattons Court, Melksham, February 2015

thanks2

Dear LocK & Key,

Thank you for your help and support, with the sale of 23 strattons court.  It was much appreciated at a very difficult time.  Best wishes.

 

 

Rowena & Sam Smyth, Lacock, January 2015

Hi Amanda

Thank you so much for your help with our purchase - you were fab and we wouldn't hesitate to recommend you to others.  If you speak to the Gullis's could you thank them for the champagne - very thoughtful of them (I'll have a headache tomorrow!).

Anyway, thanks again.

Kerri Gibson, Turners Court, Melksham, November 2014

 

Just wanted to also say thank you for always being so efficient and prompt with anything that needs resolving it makes such a difference!

 

Alison Bagnall, Grasmere, Melksham, November 2014

Just wanted to say how professional Lock & Key have been and we are over the moon that you sold are house so quickly.  You introduced a steady flow of people round to view our house and all the potential purchasers were genuine and we had no time wasters.

Thank you so much for all your team's hard work in securing the sale and we appreciate all the  effort given to this matter.

Mrs Ronnie Hawkins, Greenland Close, Atworth October 2014

Many thanks

 

To all the staff at Lock & Key, just a note to say a very huge thank you to everyone with the way you handled the purchase of my move in Atworth and purchase in Cannons Court.  I would highly recommend to anyone putting t6heir house on the market, or purchasing to use your services.  You were very good at keeping me up to date along the way.

Many thanks, Ronnie.

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David & Jacky, Thyme Road, Melksham, July 2014

thanks1

 

Having found our dream home just before we went on holiday to Cyprus we needed a quick sale. We rang Nigel from Cyprus and he took instruction on trust and set his team to work. A week later they had completed the sale!! Communication on all levels was superb. The whole team was briefed so there was always someone on hand to answer questions and we were confident that we were in good hands right through the process including the post offer details.

We would recommend that anyone who is on the move ensures that their first call is to Nigel and his team at Lock & Key.

.

 

Nick Smith, Norrington Common, July 2014

I must confess, I've never had such a thorough and informative process with any other agent, and credit must go to you and the team for such a professional service. Thanks again, and look forward to hearing from you in due course.

Mr & Mrs Norris July 2014

I wanted to say a special thank you to all at Lock and Key following our recent house sale and purchase. You dealt with us in a totally manner and also managed to support us though the emotional ups and downs. We are grateful to all of you and particularly to you, Julie, for keeping everything on track and to Nigel for supporting this and using some extra power where necessary. We liked the way you dealt with us - especially in initially giving us a clear, open and honest assessment of the situation regarding asking price and marketing strategies. We felt then that we could build a relationship with you that would deliver the outcome we wanted - and the instinct has proved right. I think the phrase you used sometimes as we talked through decisions was that “we were coming from the same place” - which was hugely reassuring. As you know I have already recommended Lock and Key to friends and neighbours, and would unhesitatingly recommend you to anyone looking to sell in Melksham and surrounding villages.

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